Author: Wendy Leebov
Edition:
Publisher: iUniverse
Binding: Paperback
ISBN: 0595283616
Resolving Complaints for Professionals in Health Care
Raising awareness that customer complaints are a second chance to make things right for a customer, this short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to handle complaints with courtesy, tact, creative problem-solving and follow-through. Medical books Resolving Complaints for Professionals in Health Care. Highlighting the advantages of effective complaint handling or "service recovery", this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills Medical books Resolving Complaints for Professionals in Health Care .... Resolving Complaints for Professionals in Health Care Createspace 9781480072534 09781480072534
Download link for Resolving Complaints For Professionals In Health Care, Leebov, Wendy, Good Book
Resolving Complaints for Professionals in Health Care Createspace 9781480072534 09781480072534
Resolving Complaints for Professionals in Health Care, ISBN-13: 9780595283613, ISBN-10: 0595283616
Author: Leebov, Wendy ISBN-10: 0595283616
Contributors: Wendy Leebov Ed.D. - Author. Format: Paperback
Medical Book Resolving Complaints for Professionals in Health Care
Highlighting the advantages of effective complaint handling or "service recovery", this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening complaint-handling and complaint resolution skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups.
